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Privacy Policy
Effective Date: February 29, 2025
Steelmason LLC (“Steelmason,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients, website visitors, and anyone who interacts with our services. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your information in connection with our services, including SMS communications via local numbers (10DLC), our website https://steelmason.com, and any other platforms or services we operate.
1. Scope of This Policy
This Privacy Policy applies to all personal information collected, processed, and stored by Steelmason LLC in the course of providing services, including:
Salesforce consulting services
Website interactions
SMS communications
Email and phone correspondence
Customer service engagements
2. Information We Collect
We may collect and process the following categories of personal information:
A. Identifiable Information
Full name
Email address
Mobile and landline numbers
Mailing and business address
Company/organization name
B. Service and Communication Data
Appointment details
Customer preferences
Communications sent or received via SMS, phone, or email
C. Financial and Transactional Data
Billing information
Payment status and history (collected through secure third-party processors)
D. Technical and Website Usage Data
IP address
Browser type and version
Pages visited, referring website, and time on site
Cookies and tracking pixels
3. How We Collect Information
We collect information in the following ways:
Via forms on our website
Direct communications (email, phone, SMS)
Service agreements and onboarding documentation
Analytics tools and cookies during website visits
Third-party platforms (e.g., scheduling tools or payment processors)
4. Use of Your Information
We use collected data to:
Provide and manage Salesforce consulting and implementation services
Send appointment reminders, service updates, and account notifications via SMS and email
Respond to inquiries and provide support
Maintain internal records for invoicing, compliance, and operational improvement
Monitor website usage to improve functionality and user experience
Ensure legal and regulatory compliance
Message frequency varies. Message and data rates may apply.
5. Data Transfer Policy
We do not transfer or disclose consumer data to any external organizations under any circumstances, including with user consent.
We do not sell, lease, rent, or trade your personal information with any third party for marketing or promotional purposes.
All sharing described in this policy excludes mobile opt-in and consent. Mobile opt-in information is never shared with any third party for any reason.
6. Data Sharing and Service Providers
While we do not disclose your information to external marketers, we may share limited data with trusted service providers to fulfill business operations:
Secure payment processors
CRM tools used internally for service delivery
IT support providers
All partners are bound by confidentiality and data protection agreements.
7. SMS Communications (10DLC Compliance)
By opting in to receive SMS messages, you agree to receive:
Appointment reminders
Service updates
Account notifications
You may opt out at any time by replying:
STOP
UNSUBSCRIBE
QUIT
Or request help by replying: HELP.
Message frequency varies. Message and data rates may apply.
8. Email Communications
You may unsubscribe from marketing or transactional emails at any time by clicking the unsubscribe link in the footer of any email we send.
Transactional emails related to account status, appointment confirmations, or billing may continue as permitted by law.
9. Security Measures
We use industry-standard security practices to protect your information, including:
SSL encryption for all website and form submissions
Firewalled servers and secure hosting infrastructure
Access control and user permissions on internal systems
Organizational policies restricting employee access to customer data
Regular audits and reviews of data access protocols
10. Cookies and Analytics
Our website uses cookies and tracking tools to:
Enhance user experience
Analyze traffic and engagement
Remember user preferences
You may disable cookies in your browser settings. We do not use cookies to track users across unrelated sites.
11. Data Retention
We retain personal information for as long as necessary to:
Fulfill service obligations
Meet legal, accounting, and compliance requirements
Resolve disputes and enforce agreements
Once no longer needed, data is securely deleted or anonymized.
12. Your Privacy Rights
Depending on your location, you may have the following rights:
Access and obtain a copy of your data
Correct or update inaccurate data
Request deletion of your data
Withdraw consent (where applicable)
Lodge a complaint with a data protection authority
To exercise these rights, please contact us using the information below.
13. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If we discover we have received data from a child, we will delete it promptly.
14. Legal Basis for Processing (for EU Users)
If you are located in the EU, our legal basis for processing your personal information may include:
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent (for optional communications)
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.
16. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted to this page with a revised effective date.
17. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, contact us:
📧 support@steelmason.com
📞 (305) 951-9739
🌐 https://steelmason.com/contact
Summary for 10DLC Registration (for carrier compliance):
Message types: Appointment reminders, service updates, account notifications
Message frequency: Varies
Opt-out: Reply STOP, UNSUBSCRIBE, or QUIT
Help: Reply HELP
No data is shared, sold, or transferred for any purpose.